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How bettortimes Handles Your Personal Information

We built this policy to be straight — no legal maze, no hidden clauses. When you open an account, fund it with PayPal or Venmo, or browse on mobile, we collect only what we need to run your account securely and in line with…

Account data protectionPayPal & Venmo transaction privacyMobile access securityState-law complianceYour right to request data
bettortimes How bettortimes Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

Got a question about your data — what we hold, how long we keep it, or how to request a correction? Our privacy team handles those requests separately from general account support. Use any of the three channels below and reference your account email so we can pull the right records.

Privacy Email Send your data request or deletion question to our privacy address. Include your registered email and we'll confirm receipt within one business day.
Live Chat Start a chat session from your account dashboard. Ask the agent to route your query to the privacy team and they'll escalate it directly.
Account Settings Log into your account on mobile or desktop, navigate to Settings, and use the Data & Privacy section to download a copy of your stored information.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Our data practices are tied directly to how your account operates day to day — from the moment you deposit via Play+ to the moment a withdrawal lands back in your PayPal wallet. Here's what we keep consistent across every account, regardless of which state you're in.

Encryption in Transit All data between your device and our servers travels over SSL. This applies whether you're on the mobile app or a desktop browser checking your account balance.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences from the banner on first visit.
Data Retention Policy Active account data is retained while your account is open. After closure, we keep records only for the period state regulations require, then delete them.
Third-Party Sharing We share data only with payment processors like PayPal and Venmo, identity verification services, and state regulators where required. We do not sell your data.

Common Questions About Your Privacy Rights

These are the questions we hear most from account holders about how their data is handled. If your question isn't here, use the live chat or email channel above to get a direct answer.

We collect your name, email address, date of birth, and your state of residence. State location is required because access depends on where local law permits online account activity.

No. When you pay via PayPal or Venmo, the transaction is handled by the payment processor. We receive a transaction reference and amount only — never your wallet password or full account details.

Log into your account, go to Settings, and use the Data & Privacy section to download your records. You can also email our privacy team with your registered address and we'll send a copy.

Yes. Submit a deletion request via email or live chat. We'll process it and remove data that isn't subject to a legal retention requirement under applicable state regulations.

We do not sell your data. We share only what's required — with payment processors like PayPal, Play+, identity verification partners, and state regulators where the law requires disclosure.

After closure, we retain records for the period required under applicable state law, then delete them. You can ask our privacy team for the specific retention period that applies to your account.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.